Technical Operations and Services Project Manager

Remote
Full Time
Mid Level

Open Position: Technical Operations and Services Project Manager

Location: Remote

Reports To:  Director of Tech Ops/Services

About Us
HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes.  Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle.  Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,100 surgery centers, but we’re just getting started and have plans to 10X the value we offer.  However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.

What we’re looking for:
You are self-motivated, curious, authentic, intuitive, highly motivated, results-driven, and a fast learner.  You get excited to oversee the conception, implementation, analysis, and acceptance of DevOps/TechOps projects.  You are a team player, detail-oriented, able to multi-task, and someone who can communicate effectively to all levels of the organization.  You value transparency, teamwork, and open communication. You are data-driven, comfortable with multiple projects with a high-volume workload, and adept at dealing with shifting requirements. 
 
Responsibilities:

Project initiation and planning:

  • Conduct discovery calls with internal and external customers.
  • Build out project plans, confirming all products and dependencies are identified.
  • Define scope, budget, milestones, and quality requirements for successful project outcomes.
  • Assess team capacity to ensure realistic and timely project assignments.
  • Proactively provide detailed feedback to leadership on any potential bottlenecks, delays, or blockers to project timelines.
Project Assignments:
  • Evaluate, plan, and monitor project milestones.
  • Responsible for continuous oversight and alignment of project plans, changes to scope, internal tickets, and escalations to supporting teams. 
Monitor Implementations:
  • Work with cross-functional team members to ensure a successful and efficient implementation and identify and address opportunities to increase quality and effectiveness. 
  • Work collaboratively with supporting teams to ensure that all project plans are current and up to date and ensure progress remains on track.
  • Use project management tools to track project performance and schedule adherence.
  • Act as a primary point of contact for escalations/issues.
Project Assessments and Reporting:
  • Conduct risk assessments and proactively identify, manage, and work with team members to resolve risks and issues related to the implementation. 
  • Monitor KPIs, project progress, and blockers and provide regular reports on team performance.
Project completion and handoffs:
  • Adhere to standardized HST project management process and methodology, as well as assess and improve standardized HST process and methodology.

Qualifications
  • 2-3 years of formal Project Management experience or similar relevant experience.
  • Proficient in MS Office and related products (Excel, PowerPoint, Word)
  • Experience in the healthcare, hospital, or ASC setting preferred
  • PMP Certification preferred
  • Bachelor’s degree or equivalent experience
  • Familiarity with cloud platforms and enterprise applications

Skills:
  • Strong written and verbal communication skills to coordinate with team members and management
  • Analytical and problem-solving skills to handle issues during project progression and completion.
  • Organizational and time management skills to keep projects on track
  • Ability to manage multiple projects and tasks in a dynamic environment 

Team Culture
  • We go beyond the expected.  We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
  • We thrive through collaboration.  We invest in our team and take pride in the success of others.  
  • We strive to make a positive impact.  We are passionate our work and leverage our collective creativity and industriousness to make big things happen
  • We sharpen and share our expertise.  We aspire to learn, grow, and share knowledge.
  • We love the journey.  We never lose sight of the fact that we’re contributing to building a new healthcare delivery model.
 
Benefits
  • Health benefits paid for employee
  • Unlimited vacation policy
  • 401K with matching up to 2% of salary
  • Professional development funding (courses, workshops, books) 
  • Hybrid office model.
  • Awesome teammates!

 
HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.
 

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