Product Operations and Integrations Manager

Remote
Full Time
Mid Level

Open Position: Product Operations and Integrations Manager

Reports to: Director of Software Engineering

Location: Remote


About Us
HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes.  Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle.  Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,600 clients, but we’re just getting started and have plans to 10X the value we offer.  However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.

What we’re looking for:
We’re looking for a strategic Product Operations and Integrations Manager that is collaborative and outcome focused, with strong technical and domain experience in healthcare interoperability. This individual should be self-motivated, curious, and a fast learner who can work cross-functionally to achieve measured outcomes. The Product Operations and Integrations Manager should have a background and understanding of product strategy as it relates to healthcare integrations and workflows, as well as strong project management skills.  

Responsibilities:
The Product Operations and Integrations Manager will strategically support integration projects for our clients, while collaborating cross-functionally with internal departments. The individual will work to standardize and optimize processes by creating best practices for integrating our software with our partners, as well as targeting product prioritization of backlog items. This is a specialized role within product management that normalizes interoperability functions across all products and services by creating common templates and tools. This individual will also perform data analytics and develop methods for meaningful engagement with customers and potential customers.

  • Integration Project Leadership: Lead and facilitate the planning and delivery of complex integration projects, ensuring alignment with business objectives and stakeholder expectations.
    • Communicate project objectives to all team members involved.
    • Host and facilitate functional project meetings for assigned projects.
    • Identify project risk and execute on risk mitigation strategies.
    • Develop repeatable/scalable project templates and resources to improve efficiency and quality of integration project delivery.
  • Strategic Collaboration on Integration Projects: Foster collaboration across departments for integration projects, leveraging insights to enhance product strategies and operational efficiencies.
  • Advisory Role in Integration Strategies: Act as a key ad visor on integration strategies to senior leadership, providing insights and recommendations for continuous improvement.
  • Product Prioritization: Creating and clearly communicating Product Backlog Items and ordering Product Backlog Items
    • Managing sprints in alignment with established goals and backlog prioritizations
    • Help to organize the implementation of new features, resolving bugs, manage expectations of timelines and evaluate progress at each stage of development

Qualifications:
  • Experience with integrations product strategy including 2-5+ years leading the delivery of successful products.
  • Experience working with integrations of healthcare systems.
  • Strong presentation skills and experience working directly with clients.
  • Demonstrated success defining and launching excellent products - efficiently and effectively.
  • Demonstrated ability to execute and delivery on projects.
  • Experience developing plans and roadmaps for a product.
  • Proven ability to work with partners and clients to deliver upon joint solutions under tight timeframes.
  • Demonstrated experience in integrations and integration engines with strong preference to HL7, FHIR, Mirth, and Rhapsody.
  • Familiarity with major EHR systems, processes, and data flows (Epic, Cerner, Athenahealth, Nextgen, eClinicalworks).
  • Experience using Agile/Scrum methodology
  • Strong problem-solving skills and willingness to roll up one's sleeves to get the job done
  • Excellent people and management skills to interact with colleagues and external parties
  • Excellent written and verbal communication skills


Team Culture:

  • We go beyond the expected.  We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
  • We thrive through collaboration.  We invest in our team and take pride in the success of others. 
  • We strive to make a positive impact.  We are passionate about our work and leverage our collective creativity and industriousness to make big things happen.
  • We sharpen and share our expertise.  We aspire to learn, grow, and share knowledge.
  • We love the journey.  We never lose sight of the fact that we’re contributing to building a new model of healthcare delivery.

Perks & Benefits:

  • Remote work environment
  • Health benefits paid for employee
  • Flexible Paid Time Off Policy
  • 11 company holidays per year
  • Paid parental leave
  • 401K with matching contributions
  • Learning and development allowance
  • A diverse, inclusive, and fun team!

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives, and viewpoints of our employees, customers, and the communities we serve.

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